Privacy Policy

1. Who We Are

Burrow Pets is operated by 4636 Digital LLC D.B.A. Burrow Pets, a neighborhood peer-to-peer pet care marketplace based in the United States.

Contact: support@burrowpets.app

2. Scope

This policy applies to information collected through the Burrow mobile app and website. It does not apply to third-party websites or services linked from Burrow (including payment processors), which have their own privacy policies.

3. Information We Collect

3.1 Account and profile information

When you create an account or complete your profile, we may collect:

• Email address and password
• Phone number (verified via one-time passcode)
• Legal first and last name
• Date of birth
• Display name, bio, and profile photo
• Home address (street, unit, city, state, ZIP code)
• GPS coordinates derived from your address or device location
• Accommodation type and home features (for hosts)
• Services you offer and your service area radius (for hosts)
• Profile and home gallery photos

3.2 Pet information

If you add pets to your account, we collect:

• Pet name, breed, age, weight, and description
• Pet photos and gallery images
• Health and trait information you provide (e.g., vaccination status, spayed/neutered, microchipped)

3.3 Background verification (BGV)

To promote community safety, we may ask you to submit a government-issued ID photo and a selfie. With your consent, we collect face geometry and ID barcode data solely to verify your identity. BGV images are stored in private, access-controlled storage and are not sold or shared with other members.

3.4 Booking and transaction information

When you send, accept, or complete bookings, we collect:

• Service type, dates, times, duration, and notes
• Pet details associated with the booking
• Pawints amounts held, transferred, or refunded
• Booking status, cancellation details, and issue reports
• Reviews you submit (star rating and written text)

3.5 Payment information

Platform fees are processed by Stripe, Inc. Burrow does not store your full credit or debit card number. When you add a payment method or confirm a booking, we share with Stripe:

• Your name and email
• Tokenized payment method details
• Transaction amounts and billing metadata for platform fees

We store your Stripe customer ID, card brand, last four digits, and expiration date so you can manage payment methods in Settings. See Section 8 for full payment processing details.

3.6 Messages and communications

If you use Burrow messaging, we collect:

• Message text and timestamps
• Photos and videos you send in chat
• Read-receipt and conversation metadata

We may also send in-app notifications and, if you opt in, push notifications about bookings and messages.

3.7 Device and usage information

We may collect:

• Device identifiers used for trusted-device login
• App interaction and diagnostic data
• Product analytics events (see Section 9)
• Push notification tokens

Authentication sessions are stored securely on your device.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match pet parents with hosts in your area
• Process bookings, Pawints transfers, and platform fee payments
• Enable messaging between members
• Verify identity through background checks
• Display profiles, reviews, and reliability scores
• Send transactional notifications about your bookings
• Improve safety, trust, and platform quality
• Analyze product usage and fix bugs
• Comply with legal obligations and enforce our Terms

5. How We Share Your Information

5.1 With other Burrow members

Burrow is a community marketplace. Certain information is visible to other members so you can find and book care:

We do not share your government ID, selfie, or full payment card details with other members.

5.2 With service providers

We use trusted third parties to operate Burrow. They process data on our behalf and only as instructed:

5.3 Legal and safety

We may disclose information if required by law, to protect the safety of members or pets, to investigate fraud or Terms violations, or to respond to valid legal process.

We do not sell your personal information.

We do not sell, rent, or share your mobile phone number with third parties for their own marketing or advertising purposes. See Section 6 for SMS disclosures.

6. SMS and Mobile Phone Communications

When you provide a mobile phone number, we use it to verify your account, help secure sign-in, and — during active bookings — enable you and your counterparty to coordinate pet care (as described in Section 5.1).

Third-party sharing. We do not sell, rent, or share your mobile phone number with third parties for their own marketing or advertising purposes. Your number is provided only to our SMS delivery provider as necessary to send one-time verification codes from Burrow on our behalf. That provider acts on our instructions and does not use your number for its own purposes.

Types of messages. You may receive:

• Transactional SMS — one-time verification codes, account-security alerts, and booking-related messages

Message frequency. Message frequency varies depending on your account activity. You may receive an SMS when you verify your phone number, sign in on a new device, or request a new verification code.

Rates and opt-out. Message and data rates may apply. Reply STOP to any message to opt out of SMS. Reply HELP to any message for assistance, or contact support@burrowpets.app.

7. Location Data

We use location information to help you find nearby hosts and to display your service area. When you appear in host search results, other members see an approximate location on the map — not your precise coordinates or street address. Your full address is shared only as needed to coordinate confirmed bookings.

You can control device location permissions through your phone's settings.

8. Payment Processing (Stripe)

Burrow uses Stripe, Inc. as our payment processor for platform fees. When you save a payment method or confirm a booking:

• Stripe receives your name, email, and tokenized card details
• Platform fees may be authorized when you confirm a booking and captured approximately two hours before the scheduled service start
• If payment fails, you may have a limited window to update your payment method before the booking is cancelled

Stripe's privacy policy: https://stripe.com/privacy

You can add, remove, or change your default payment method in Settings → Payment methods. Burrow stores only non-sensitive payment metadata (card brand, last four digits, expiration).

Hosts are not paid cash through Burrow; they earn Pawints as described in our Terms & Conditions.

9. Analytics

When configured, we use PostHog for product analytics to understand how the App is used and to improve the experience. This may include:

• Screen views and feature usage events
• Booking and onboarding funnel events
• A pseudonymous user identifier linked to your account while logged in
• Session replay — recorded interactions to diagnose usability issues (sensitive payment fields are not recorded by our integration)

Analytics data is reset when you sign out. PostHog is optional and the App functions without it if analytics is not enabled.

10. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

• BGV images are kept only as long as necessary to complete verification and related safety reviews
• Booking and message records are retained to support transaction history and dispute resolution
• Payment records are retained as required for accounting and fraud prevention

We use industry-standard safeguards including encrypted connections (HTTPS), access controls, row-level database security, and private storage buckets for sensitive documents. No method of transmission or storage is 100% secure.

11. Your Choices and Rights

You can:

• Access and update your profile, pets, and payment methods in Settings
• Control permissions for location, camera, photos, and push notifications through your device settings
• Defer background verification during onboarding ("Finish later")
• Sign out of your account at any time

Depending on where you live, you may have additional rights to access, correct, delete, or port your personal data. To make a request, contact support@burrowpets.app. We will respond as required by applicable law.

Account deletion is described in our Terms & Conditions. If you need help deleting your account, contact support.

12. Children's Privacy

Burrow is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18, we will take steps to delete their account and data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email. The "Last Updated" date at the top reflects the most recent revision. Continued use of Burrow after changes take effect constitutes acceptance of the updated policy.

The current version is always available at https://www.burrowpets.app/privacy and in Settings → Privacy policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

4636 Digital LLC D.B.A. Burrow Pets
Website: https://www.burrowpets.app
Email: support@burrowpets.app